Ideal Computer Services has supported the HP3000 for many years
and uses our own "Vision" software for "predictive" support.
Ideal partners with Allegro Consultants to provide software support.
You could try software support with us on a limited call basis to
analyze your need. This costs less than an unlimited contract.

Bob J. -- Ideal Computer Services
http://www.icsgroup.com



Jack Connor wrote:

>Hi Dave,
>
>I can speak to a couple of the items you mention.
>
>1.  I think some level of s/w support is of value for resolving system issues, dump reading, log analysis, etc.  I would agree that most 3000 environments are pretty stable at this point and as long as there's a knowledgeable MPE person on staff that can deal with the day to day sys admin functions, an account SE may be overkill.
>
>2.  We have a Predictive replacement in test which should be rolled out in the next month to 6 weeks.  However, on first cut, it will require 6.5 or later.
>
>Hope this is of some value.
>
>Jack Connor
>
>-----Original Message-----
>From: HP-3000 Systems Discussion [mailto:[log in to unmask]] On Behalf Of Dave Powell, MMfab
>Sent: Thursday, September 16, 2010 5:55 PM
>To: [log in to unmask]
>Subject: [HP3000-L] 3rd-party support
>
>We are finally moving from HP support to a 3rd party for our HP3000.  Pretty
>sure we will go with the outfit that has offices about 10 min away, but two
>questions remain.
>
>1:  Anybody have any strong feelings on whether it is worthwhile getting
>software support too or can I safely save some $ by going with hardware
>support only?  We hardly ever have software questions, and when we do,  this
>list is my 1st resource anyway.
>
>2:  Anybody know if any 3rd-parties have anything like HP's old Predictive
>Support ?  (I know at least one used to; and I always thought Predictive
>itself was a good thing)
>
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