No it does not sound right. HP should be able to charge a few days
evaluation fee for the technicians to check and burn in the system and
components IF this amount is less than the "Return to Support" fee. The
customer should be able to pick the lesser of the amounts.
 
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From: Mike Liening
To: lopezrod; Multiple recipients of list HP3000-L
Subject: Anyone ever purchase a used system?
Date: Monday, March 25, 1996 9:52PM
 
 
We are very close to finalizing a purchase of a used 937LX to replace our
Series 70.  One stumbling block that just came up is HP's "Return to
Support Charge".  Neither HP nor our hardware provider mentioned anything
about this in prior conversations until just recently.  Aparantely, if the
used system that our hardware provider located for us is not currently
under software support, HP will charge us over $9,000 (18 months
back-support) in order to start a software support contract.  Now it seems
to me that *we* shouldn't be penalized $9,000 because the system that our
hardware provider found (a HP Channel Partner) happened to not be under
support.
 
Does this sound right???
 -Mike-