TWO engineers and TWO days!?  Wow!  I think we must have a more talented CE
than you had ;)
 
At any rate, we were paying $1,000 per month for support on the 2680 when I
took it off support.  And that was for the lowest level of response time
support!  Seems like an awful lot of money for a printer that seldom
hickups, let alone breaks.  Of course I'm sure that the high maintenance
cost was also HP's way of "nudging" us to find a different printing solution
;)
 
Gary
 
>>> Larry Boyd <[log in to unmask]> 09/06/96 08:25am >>>
 
I remember years ago (10) having one of these with the same experience as
Gary.  Except one time we did have a major failure on it.  It took
HP two guys, two days to remove the broken part and replace it with the new
one.  The part was in stock in Dallas, so we didn't have to wait for it.
The two days were actual "work" time.  I suspect that, at least back then,
besides the CE time, the part wasn't exactly cheap.
So, I always felt that the support was for the one time that the machine
broke and it would have cost me >$20,000 to buy the replacement and pay to
*experienced* CEs to replace it.
 
Many times I wondered why hardware support was so high, but I never really
did for the 2680.  I general thought that this was like a
"caddilac".  It didn't break often, but when it did it would have cost an
arm and a leg to fix it.