Don't need to do all this.  Just run a small restore with a user that doesn't have save
file capabilities.  I just forwarded an email that explains how restore works.  I think it
would be more constructive to take this to 3rd or 4th level engineers and I am not
trying to be a smart aleck.

Gary Sielaff         IS Manager
(509) 766-4160  [log in to unmask]
  ----- Original Message ----- 
  From: PARAYRE,SEBASTIEN (HP-Canada,ex1) 
  To: 'Gary Sielaff' 
  Sent: Wednesday, November 07, 2001 5:08 AM
  Subject: RE: Spool File


  Hello Gary,

   

  Just read your Email. 

  I will duplicate your situation in my lab, for this purpose I will need: your job file, the hpswinfo.pub.sys and command.pub.sys.

  And lastly if it is all right with you, I might need to dial-in to your system, so I will need: the modem phone number and the mgr.telesup account (or other with SM capabilities) passwords.

   

  We will get to the bottom of this! 

   

  Best regards,

  Sebastien

   

   

  -----Original Message-----
  From: Gary Sielaff [mailto:[log in to unmask]]
  Sent: Tuesday, November 06, 2001 2:55 PM
  To: PARAYRE,SEBASTIEN (HP-Canada,ex1)
  Subject: Re: Spool File

   

  Well I am here to inform you it most certainly was responsible.  I just ran the same

  job and restored to a test group and guess what?  It deleted all the files in the test

  group.  Please see attached.

   

  Gary Sielaff         IS Manager
  (509) 766-4160  [log in to unmask]

  ----- Original Message ----- 


  From: PARAYRE,SEBASTIEN (HP-Canada,ex1) 

  To: 'Gary Sielaff' 

  Sent: Tuesday, November 06, 2001 9:46 AM

  Subject: RE: Spool File

   

  Hello Gary,

   

  I verified with the second level engineers and restore was not responsible for the missing files. This could be a clean up job running prior to the restore job. That is their conclusion, they also added that restore does not delete the files, it simply overwrites them one at a time.

  And from what the standard list is telling us there is simply nothing to suggest restore deleted the files.

   

  Let me know if this answers you question.

   

  Regards,

  Sebastien

  MPE Response Center

   

   

   

  -----Original Message-----
  From: Gary Sielaff [mailto:[log in to unmask]]
  Sent: Tuesday, November 06, 2001 11:41 AM
  To: [log in to unmask]
  Subject: Spool File

   

  Here it is.

   

  Gary Sielaff         IS Manager
  (509) 766-4160  [log in to unmask]

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