Al wrote:

> Over the last 12 months we have roll out some 150 PCs and replaced all
> HP green terminals with PC.

what os are the pc's running?  win98?  nt?  mac? (:-)

> With almost
> all users now using PCs, the PC support has become a big issue and we
> think perhaps we should train the 3000 Operators to fix, PC, network,
> and e-mail (MS Exchanges) problems by routing all support calls to them
> in the first instance.

oh...that's probably not a good idea....

> With these Operators no being trained even on
> some of the basic MPE courses, I am not sure if this is a good idea.

ah, great minds think alike :-)

> Do you have separate PC an HP3000s teams.

absolutely.  we have an nt admin group -- strictly server s/w oriented --
plus a pc support group.  the pc group handles almost everything related to
our pc's.  this includes hardware upgrades/repairs, configuration, s/w
installs and set-ups.

> How do you resolve the
> conflicting priorities put on you by Support and Development issues?

i'm not terribly sure what you mean....  by separating the groups by
function, there's not a problem...at least not for us....         - d

--
Donna Garverick     Sr. System Programmer
925-210-6631        [log in to unmask]

>>>MY opinions, not Longs Drug Stores'<<<