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From: | |
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Date: | Tue, 23 Sep 2003 14:14:37 +0000 |
Content-Type: | text/plain |
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When your box freezes up again, do a memory dump. This will take longer but
will give HP something to diagnose.
> Hello hp friends,
> Friday afternoon our hp locked up. Freezing all of our users,
> and even the console attached directly to the hp.
> I wasn't here but the manager was, and he said nothing unusual
> was happening at the time and he tried everything to get it to
> go to go. He ended up just powering down the system with the key
> and rebooting.
> It worked fine until about 6:30am this morning. When I got in I
> was told they were locked up. There were only 4 people here at
> 6:30 am so I don't think overload was the issue.
> I first went to console and was able to type showjob but when I
> pressed enter the console did nothing. Subsequent keystrokes
> were not logged to screen.
> I then pinged it from a pc to the internal IP address and got a
> good time back. Then I tried to telnet in, which timed out. I
> then re-pinged and got a timeout on the ping... no further pings
> or telnet tries were able to reach internal, or external ip
> addresses...
> I then went and looked at the hp box. Everthing sounded
> "normal" I didn't hear anything odd and all the right fans
> seemed to be whirring away with occasional harddrive
> clicks(normal clicks). Screen said ffff occasionally flipping to
> ffcf I think or ffef which it normally does when running...
>
> I went to console and tried a "Cnt+B RS Y" like I would to do a
> reboot. I was thinking maybe the system was getting the
> keystrokes but the terminal display was locked. No luck there.
> I then called the manager who said to key it off...
>
> After a start norecovery everything seems fine again...
>
> My question is how do I go about diagnosing this problem?? I
> looked at the last job which is our endofday processing. It runs
> a backup and then streams some shipping close streams. The last
> one logged off at 4:30am as normal...
>
> Any help would be much appriciated,
> Gehan
>
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