Ron Miller ([log in to unmask]) wrote:
: I am in the process of purchasing support for our HP 3000/918LX system.  We
: had purchased the HP 3000 MPE/iX Developer's Kit which includes HP C/iX.  On
: HP's quotation for support both items are listed, meaning we get to pay
: double support for it.  The support contract rep. just says that is the way
: the computer prints it for her.  Does anyone else have support on this?  Are
: you paying double?
 
Unfortunately, this is true. They are actually separate products. They
both have to be listed to ensure they will both appear on any
software update tapes (or CD codeword documents) that you
receive.
 
: Another question concerns getting the documentation on CD-ROM.  We used to
: get our documentation this way several years ago, but had dropped support on
: it.  If we start getting documentation on CD-ROM again, do we have to buy
: the searching software for the pc again, or will the current LaserRom discs
: work with the old search software?  I told the lady I'd call my HP sales rep
: about getting the new searching software for the pc, but she told me to call
: a HP var instead.  Doesn't HP sell small ticket items themselves anymore?
 
You still own the license for the software even though you dropped
the support (an official license document was shipped with the
original purchase ). You will find that the newest version of the
software appears on all LaserRom CD's in the '\PCINSTAL" directory.
You can legally use the upgrade with your original license. Also,
the need to purchase multiple licenses if you wanted multiple access
to the CD (like mounting it on a server) has been recently
eliminated due to customer demand.
 
--
 
Mike Ryan @ Hewlett Packard Co.