Jeff Kell <[log in to unmask]> wrote:
 
>On Thu, 4 Jan 1996 19:37:00 PST Dan Hollis said:
>>I've noticed an increasing tendency to get the "wrong answer" from HP
>>Support when we call in. Just some observations:
 
>[snip]
 
Friday, I call the RC about Easytime.  It works over a DTC but will
not run over NS/VT.  The engineer called me back at 4:30 AM to tell me
to change the scan rate of the screen to 72Mhz.  I finally told them
they didn't know what the h*** he was talking about.  He couldn't even
figure out that I wasn't using a terminal from the fact I was using
NS/VT or that the scan rate of the screen has no effect on the
communications to the HP.  I'll bet he gets paid more than I do.
 
The last five calls I made to the response center have been answered
with wrong information and "not supported".  I even called to tell
them how to fix a problem between Win95 and Resource Sharing and got
the response "we do not support that and are not interested".  As of
right now, we are reviewing the need for a service which is so
expensive and offers no service.
 
Someone tell me it ain't so!
 
Mel Rees
[log in to unmask]