Nick Demos writes:
>1.  I bought from Home Productions a program for my PC...
>    Included with it was a "freebie" called "Kiplinger's
>     Simply Money".
>
>4.  Home Productions stopped supporting it and turned it
>      over to a company called CDTITLES.
>
>5.  CDTITLES is impossible to get in touch with.  No human being
>      answers its phone.  They say the only way they do support
>       is by fax.  My impression is that they do nothing with
>       their products except aell them very cheaply to those
>       who might be sucked in by the price.

Let's see: you get a program for free, and then complain about the lack
of support? That's a little like complaining that the prize whistle from
your Cracker Jacks box stopped working after a week. I don't know of
*any*  company that provides free support for free software.

>A black eye on the software industry and Kiplinger.

This is a well-deserved black eye for unreasonable expectations, not for
the software industry. If you buy a $4.95 accounting package or
home-design program off the rack at the supermarket, I don't think you're
entitled to expect anything more than that the program does roughly what
the title says, and doesn't crash your machine. Certainly, $4.95 doesn't
buy half an hour on the phone with a $30/hour tech support person.

-- Bruce


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