In a message dated 4/22/02 7:18:49 AM Pacific Daylight Time,
[log in to unmask] writes:


> When he asked for the part number they told him there
> was no replacement part for the sensor.  You just purchase a new stacker.
> That way you know your problem with be fixed.  That will be $1575.00 please

In general, HP has moved a long ways AWAY from the parts availablility
structure that they used to have.   I don't understand why.  If, in this
case, they charged $50 for the sensor, they couldn't help but make money on
what might cost them $5.  There is a general lack of attention to the
servicability of a lot of new equipment.  In cases like this, just don't use
HP service and use a company that sources parts from somewhere else other
than HP.  Even paying $100 for a used sensor cannibalized off of a used
stacker would be better than HP's default 'buy a new one' appproach.

Wayne Boyer
Cal-Logic

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