Red Hat support is also pretty good and is available and different levels
depending upon your support needs.
At 2003-02-14 12:14 PM, Charles Finley wrote:
>In response to my post about all of the free help Mark Landin observed:
>
> > And you get what you pay for. While there may be literally
> > hundreds of volunteers out there to help you with your problem,
> > none of them is *obligated* to do so. What is the Linux support
> > escalation procedure?
>
>If paid support is what you're looking for is IBM support for Linux
>acceptable?
>
>http://www-1.ibm.com/services/e-business/linux.html
>
>Charles Finley
>Transformix Computer Corporation
>Oceanside, CA
>(760) 439-3146
>
> > -----Original Message-----
> > From: Landin, Mark [mailto:[log in to unmask]]
> > Sent: Friday, February 14, 2003 9:01 AM
> > To: [log in to unmask]; [log in to unmask]
> > Subject: RE: HP-UX Obsolescense
> >
> >
> >
> > >This is mainly due to the fact that if you have a problem with Linux,
> > >there's a whole world out there eager to provide you with free
> > >technical assistance.
> >
> > And you get what you pay for. While there may be literally
> > hundreds of volunteers out there to help you with your problem,
> > none of them is *obligated* to do so. What is the Linux support
> > escalation procedure?
> >
> > >Speaking of assistance, Tom told us that the Cerritos Linux User's Group
> > >(another L.A. area group) periodically has an installation and
> > configuration
> > >meeting. Therefore, if you're having problems with you Linux
> > installation,
> > >you bring you machine in and get others to help you get it working right.
> >
> > Carrying in my N4000 might be difficult, even if my employer gave
> > me permission
> > to let me leave the building with it.
> >
> > Linux definitely has it's place, and Charles' email illustrates a
> > lot of them. However, Linux will sink or swim, and HP-UX will
> > sink or swim, not on TECHNICAL merits, but on business merits.
> > This is exactly what happened to MPE ... technically it's
> > wonderful, but HP doesn't expect to make enough money on it, so
> > bye-bye! My company, and many companies, are still very
> > uncomfortable running "critical" things on a system that's
> > supported on a volunteer basis by you-have-no-idea whom. Maybe
> > Linus Torvaalds himself is helping you, or it might be the guy
> > behind the counter at Baskin-Robbins last week who served up your
> > double-dip in a waffle cone. Both could provide you with answers
> > ... hopefully correct ones. Do either one have an N4000 and fibre
> > disks so they can debug the driver problem you're having?
> >
> > Assume your helper decides it's a Linux bug. Can he promise it
> > will get fixed?
> >
> > Business people hate uncertainty, and the Linux support model is
> > very uncertain. We IT people can talk until we're blue in the
> > face that Linux is very good and nothing to be afraid of, but
> > until the business people can understand the Linux model (which
> > is alien to every computing business model any executive worked
> > with before) there will be no mass datacenter adoption of Linux,
> > and thus a continuing need for HP-UX, Solaris, AIX, etc.
> >
> > I'm no IT visionary or anything, so I could be wrong about all
> > this. I just don't see HP-UX going away anytime soon because
> > there is just TOO MUCH money to be made with it, because business
> > managers are not willing to go to Linux to replace it.
>
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