Sorry I didn't give the complete the picture.

We can ping all the devices, and reach them via a web browser without any
problems. No changes have been made to configs, or switches, or....to the
best of my knowledge. We can print to the nearest unit from windows via tcp
port.

 

john

 

 

John writes:
 
> Today first one local laserjet (of many) , then those in 3 of 6 remote
>  offices went unresponsive. First spoolfile in the queue sits in Print 
state,
>  no output. Stopspool puts it in 'unavailable spooler out' state. Attempts

to
>  abort io eventually produce a either a hang of the session, or a "hlio
>  error command cannot be executed" message.
>  
>  Tried stop/restart network, no joy. Tried a reboot, no joy...
>  
>  In the back of my brain something says we have seen it before, and it
>  resolved itself  somehow  - eventually got the device to avail state and
a
>  startspool brought it back to life. this time its not happening. 
>  
>  Any ideas please?
 
The first thing I always do in such cases is the obvious and test whether or

not the printers are properly responding, first by pinging them and secondly

with a telnet inquiry. All JetDirect-connected HP printers respond to
telnet. 
Here's the response from one of our HP Color printers:
 
========================================
 
 
 <192.168.1.150 contacted>
 
HP JetDirect
 
Please type "?" for HELP, or "/" for current settings
> 
========================================
 
If your network is malfunctioning or someone's put multiple devices on the 
same address, this is the quickest way to find out.
 
Wirt Atmar









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