On the other hand, I find the ITRC content for UX to be pretty good.
--
Greg Cagle
gregc at gregcagle dot com
"Christian Lheureux" <[log in to unmask]> wrote in message news:9lfvit02aur@enews3.newsguy.com...
> I second Stan's and other people's opinion about the ITRC. In fact, if today
> was April 1st instead of Elvis Memorial Day, I'd really think such an award
> would be a joke !
>
> That being said, I could live with ITRC and its imperfections, including
> (nut not limited to..) its lack of speed, etc, if the CONTENT (what
> ultimately counts for me and what I depend on for my day-to-day activities)
> was OK. Problem is, the content leaves much to be desired. I already raised
> the subject at HPWorld'99 in SFO, to no avail. More specifically, what I
> need to work and what I'd love to get (it's highly MPE oriented) :
>
> - Patch dependency trees, with supersedes, replacements, various versions
> AND beta patches listed
> - Dump analysis hints
> - And more, more, more details at every level
>
> My feeling is that ITRC contents are very poor because HP does not want to
> lose support revenue. That's nonsense. In fact, as you all know, ITRC access
> is available only if you have already a valid support coontract. They have
> nothing to lose in enhancing ITRC content, and much to gain. Maybe genuinely
> deserved awards ;-), surely more quality. And less congestion at RC logging
> level.
>
> I welcome everyone else's comments, public or private.
>
> Christian Lheureux
> Responsable du Departement Systemes et Reseaux / Head of Systems and
> Networks Department
> APPIC R.H.
> business partner hp invent
> Tel : +33-1-69-80-97-22 / Fax : +33-1-69-80-97-14 / e-mail :
> [log in to unmask]
> "Le Groupe APPIC recrute, contactez nous !"
>
>
>
> -----Message d'origine-----
> De : HP-3000 Systems Discussion [mailto:[log in to unmask]]De la
> part de Stan Sieler
> Envoye : mardi 14 aout 2001 23:46
> A : [log in to unmask]
> Objet : [HP3000-L] HP ITRC : down again? And, an award
>
>
> Hi,
>
> The HP ITRC appears to be partially down. I can get the main page,
> but when I click on "more", I get a blank page (in both MSIE and Netscape).
>
> But..hey..it isn't like I expected it to be up :)
>
> I noticed a logo that HP should immediately remove from their web page...
> "The Year's Ten Best Web Support Sites" (which changes name to "The Ten
> Best Web Support Sites of 2001" when you look at the
> http://www.asponline.com/awards.html page :)
>
> Further investigation shows the winners of the top 10 in the Open Division
> are:
> Cognos (support.cognos.com/support)
> Dell (premiersupport.dell.com)
> Hewlett Packard (www.itrc.hp.com)
> Macromedia (www.macromedia.com/support)
> National Instruments (www.ni.com)
> Symantec (www.symantec.com/techsupp)
>
> and in the Small Company Division:
> 4D (www.4dpartnercentral.com)
> icomXpress (support.icomxpress.com)
> Chancery-Misty City (support.mistycity.com)
> think3 (customercare.think3.com)
>
> and:
> To select this year's winners, a panel of judges evaluated 51 different
> Web sites that provide support for software, PC hardware, corporate
> applications, and online services. Each site was scored in terms of the
> quality of its navigation, knowledgebase content, interactive features,
> personalization, and success at overcoming major developmental
> challenges.
>
> For a pleasant change, no one from HP appears to have been on the judges
> panel
> (a change from last year, IIRC).
>
> Still, my feeling is:
>
> The only way for the HP ITRC to get onto a "top 10 support" list is
> to have it compete against only 5 other candidates, and even then
> its chances would be slim.
>
> I'd join the ASP for $60, but I have no respect for anyone therein who
> might have voted for the ITRC :)
>
> --
> Stan Sieler [log in to unmask]
> www.allegro.com/sieler/wanted/index.html www.sieler.com
>
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