Stan Sieler wrote:

> As users of the HP ITRC (formerly "HP ESC") may have noticed, the
> ITRC (IT Resource Center) has recently gone from bad to worse.
>
> Ok...ok...you're right.  It went from worse to reallllly worse.
>
> I have to ask:
>
>    - why do users accept this?
>
>    - why does HP think it's acceptable?
>
>    - isn't there an HP manager *anywhere* who can look
>      at the HP ITRC and say:  wow, this *sucks*!?

Oh, well, HP is a big player in the e-services and e-commerce business,
so *SURELY* you aren't suggesting that their own support website is
anything less than an ideal model for how to run a business?  They must
know what they're doing, I mean they are an industry leader at this kind
of stuff, right?

Yes, it is horrible.   You want great support/sales/contract/config
over the web, use Cisco as a model.  They are orders of magnitude beyond
HP.

Jeff