Hi Dave,

I can speak to a couple of the items you mention.

1.  I think some level of s/w support is of value for resolving system issues, dump reading, log analysis, etc.  I would agree that most 3000 environments are pretty stable at this point and as long as there's a knowledgeable MPE person on staff that can deal with the day to day sys admin functions, an account SE may be overkill.

2.  We have a Predictive replacement in test which should be rolled out in the next month to 6 weeks.  However, on first cut, it will require 6.5 or later.

Hope this is of some value.

Jack Connor

-----Original Message-----
From: HP-3000 Systems Discussion [mailto:[log in to unmask]] On Behalf Of Dave Powell, MMfab
Sent: Thursday, September 16, 2010 5:55 PM
To: [log in to unmask]
Subject: [HP3000-L] 3rd-party support

We are finally moving from HP support to a 3rd party for our HP3000.  Pretty
sure we will go with the outfit that has offices about 10 min away, but two
questions remain.

1:  Anybody have any strong feelings on whether it is worthwhile getting
software support too or can I safely save some $ by going with hardware
support only?  We hardly ever have software questions, and when we do,  this
list is my 1st resource anyway.

2:  Anybody know if any 3rd-parties have anything like HP's old Predictive
Support ?  (I know at least one used to; and I always thought Predictive
itself was a good thing)

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