All questions regarding performance issues are met with nebulous and
meaningless responses or my personal favorites:

"It shouldn't make a difference"
"Why do you want to know?  Performance is our area of concern, not yours"
"That shouldn't do that...try uninstalling and reinstalling, if that doesn't
do it, you may have to reformat the hard drive and reinstall"

I don't believe they truly know their trade and are afraid to say, "I don't
know" or worse, they don't know that they don't know.

Bruce summed it up best when he said, "You need new pimply-faced gurus".

-----Original Message-----
From: James B. Byrne [mailto:[log in to unmask]]
Sent: Thursday, March 08, 2001 10:13 AM
To: [log in to unmask]
Subject: Re: [HP3000-L] Expensive RDBM Systems (Oracle)

> >Our pimply-faced gurus downstairs have upgraded the server,
> >rebuilt the server, reinstalled the software, upgraded the
> >software and can't get any more speed out of it.

How frequently are you updating your history file, or whatever
alternative mechanism your engine uses to optimize its fetch
profile?

Regards,
Jim
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James B. Byrne                Harte & Lyne Limited
vox: +1 905 561 1241          9 Brockley Drive
fax: +1 905 561 0757          Hamilton, Ontario
mailto:[log in to unmask]  Canada L8E 3C3