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I recall a thread in which someone complained about a serious problem on a
weekend. They called Adager, and whoever handled the call promised them a
call back from a technician, which they did not get until nearly two hours
after their initial call. Someone from Adager responded more information
about what happened and what should have happened, including the assurance
that they were changing their procedures, effective immediately, so that
this would never happen to anyone else.

Now, that's support. That's customer service.

It's just not that unusual, for a 3000 vendor, to be excellent that way.

Greg Stigers
http://www.cgiusa.com