I think Wirt said it well! Why should I pay for training to go to a new platform when I'm being FORCED off the current platform unwillingly? It just makes one furious. Anything to make a buck.

Cynthia Bridges-Fowler
North American Salt Company
a division of Compass Minerals Group
[log in to unmask]
http://www.compassminerals.com/    

>>> Wirt Atmar <[log in to unmask]> 01/24/02 09:03PM >>>
George Stachnik asks:

> And finally - with some trepidation - I'd like to raise the question of
> whether
>  or not you think HP would be completely unreasonable to ask you to *pay*
>  a fee for this training.  During this week's webcast, we surveyed the
>  community, asking what you thought a reasonable price might be.  Frankly,
>  I was a little surprised at the furor that was raised by this question.

The problem is once again perceptions. The people at CSY, who have generally
acted as the "good guys", really do see themselves as the "good guys", and
they ask questions from that point of view. Unfortunately, because of that
perspective, they're often surprised at the answers.

I think its very important for everyone to understand each other's points of
view. For most long-term HP3000 users, the very question tends to raise more
than a bit of ire. HP, by killing the HP3000, has betrayed the trust and
confidence that it has worked so hard to engender in the user group over the
past 25 years. Indeed, if all of the recent promises are taken into account,
many as recent as HPWorld 2001, the perception that HP has outrightly lied to
the customer base is not unreasonable and HP has put itself in the same
corporate trustworthy category as Enron.

By asking the question, "How much are you willing to pay for migration
assistance," is like asking someone who you just stabbed in the back and who
is now lying face down in a rain-soaked gutter, gushing blood, "How much are
you willing to pay for me to drive you to the hospital?"

The question just tends to make you a little mad.

Wirt Atmar

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