HP3000-L Archives

June 2002, Week 1

HP3000-L@RAVEN.UTC.EDU
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Subject:
Re: What should the HP CE know?
From:
Larry Barnes <[log in to unmask]>
Reply To:
Larry Barnes <[log in to unmask]>
Date:
Wed, 5 Jun 2002 17:36:56 -0400
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It's been my experience that this has been the HP way since the early 90's.

Most of the CE's I've known were being retrained on unix.

-----Original Message-----
From: Gibson Nichols [mailto:[log in to unmask]]
Sent: Wednesday, June 05, 2002 1:47 PM
To: [log in to unmask]
Subject: [HP3000-L] What should the HP CE know?


Just had to have a disk drive replaced.  The HP CE who came out
didn't know how to do a VOLUTIL.  He kept referring to the process
with terms that made me think he was a Unix person.

So, is this a case where HP MPE support has degraded or is it
normal for a HP CE to not know how to do the VOLUTL when
replacing a disk.  He had to call someone at HP for help.

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