This seems a very sad commentary on what has become of what made a great
company great - and helped sell printers. It's not just inventions,
either, but
treating the products like the customer's success using it seriously
mattered.
Getting the little things right and the important things right and
improving them more on the next model. If they did make a mistake, then
they fixed it and gave it to customers for free. The same product model
applies to the laserjet and the 256x line printers (and not surprisingly
the hp 3000 - the jury is still out on the hp e3000). I hope CSY can
maintain and rekindle (where needed) this attitude and serve as a model at
HP.
I also find it sad that all the technology to interpret printer commands
from the 256x line seems to have just disappeared. Surely there were test
suites! Of course, the sad fact is the Laserjet line has long been too
glib about changing the default behavior of the printer from one model to
the next, but in recent years it has changed substantially. It reminds me
too much of the Unix/IBM/Oracle/certain other non-HP3K software vendors
attitude of making changes just so as to make work - the customer's needs
for stability and integrity be D*&!ed.
Richard G.
Tracy Pierce wrote:
>
> Steve,
>
> Recognizing that HP3000s are to Boise as bicycles are to fish, I'd be more
> than happy to settle for DOCUMENTATION of the printers, as was
> conscientiously made available prior to PCL6. Beginning with (I think)
> LJ5/si, the newer printers support 'paper types', et cetera, but these
> features do not seem to have been very thoroughly documented. Where's the
> PCL6 manual?
>
> While I don't see any great big reason for either CSY or Boise to ensure
> HP3000 support for every new printer widget, I do think it would be nice if
> Boise could keep CSY informed of changes to PJL, so that CSY could maintain
> a list of printers known to work properly with MPE/iX.
>
> Tracy Pierce, Systems Programmer
> Golden Gate Bridge, Hwy & Trnsp Dist
> P.O.Box 9000, Presidio Station
> San Francisco, CA 94129-0601
> phone 415-923-2266
> email to [log in to unmask]
>
> > -----Original Message-----
> > From: Steve Hammond [mailto:[log in to unmask]]
> > Sent: Tuesday, February 22, 2000 10:24 AM
> > To: [log in to unmask]
> > Subject: Printer/Printing Issues
> >
> >
> > I am seriously considering asking CSY to hold a "Printing
> > Summit" in the next few months. I feel, as chairman of
> > SigPrint, there are still several issues on the table
> > involving printing and dealing with HP printers.
> >
> > If such a meeting were to be held, it could only be held if
> > the LaserJet Division (or whatever it is called today) would
> > agree to send technically-qualified representatives.
> >
> > The issues I see as still being on the table:
> > - extended PJL support in MPE/iX spooler
> > - connectivity of the new LaserJet printers
> > - further laser printing solutions with the demise of the
> > Series 5000 printers (F100, D640, etc.)
> >
> > I am not sure this is a situation that can be answered in a
> > two-hour long session at HPWorld, and I would like to be able
> > to present some solutions at HPWorld. (Obviously this is a
> > meeting that would have been best served at the Sig3000, but
> > since the next one is 11 and a half months away, it's a moot
> > point. Hopefully, we can get some of the players to commit
> > and it will be of value.)
> >
> > I would be interested in hearing about any further printing
> > issues out there that we could put on the table to get CSY
> > and Boise to agree to such a meeting. Please email me
> > directly at [log in to unmask]
> >
> > I specifically did not mention the page level recovery issue
> > on the LPQ (LineJet) printers since that was covered at the
> > Solutions Symposium and if you need any more information on
> > it see
> > http://www.3kworld.com/newsroom.asp?sit_PK=67&appmode=itemDeta
> il&news_pk=2009.
>
> Steve Hammond
--
Richard L Gambrell, Chair of Mocs Express Process Team
Database Administrator and
Consultant to Computing Services at UTC
** UTC business:
University of Tennessee at Chattanooga
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