And if the console is logged on, then get the session number via a showjob and use the tell command to see if you can send messages to the console.
Tell #S1234 Hi there
This will help you prove whether the console port is down or whether it's just the keyboard's been unplugged (I've been there with the latter one).
>>> Barbara Burnett <[log in to unmask]> 28/11/03 15:35:52 >>>
Our console/operator.sys session is locked up. The device is unavailable
and we can't abort it. Nothing works on the keyboard. We can switch the
console to another device and have the console capabilities. Is there
anything we can do to free this session or abort it?
Barbara Burnett
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