At 09:03 AM 12/30/98 -0800, Mike Shumko wrote:
>Okay, let's not get into the tier pricing discussion.
>Instead let's talk about support fees.
>
>What is "normal" for software support fees?
>A fixed percentage of the current license fee?
>A percentage of the license fee you paid all those years ago?
>If you have software licensed on multiple CPUs, how much should
>the support fee be on the second, third, etc. systems?
>What do you expect to get for your support dollars?

During our damages trial with Symantec in Jan/98, our forensic accountants
surveyed many of the vendors and it seems as if the cost is anywhere from
15% to 20% of the THEN CURRENT list price of the product.  My personal
experience has agreed with that finding so we didn't challenge the bean
counter at trial.



Brian Duncombe  [log in to unmask]  http://www.triolet.com
voice: 1-877-TRIOLET (874-6538) (905)632-2773 fax: (905) 632-8704
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