Joe Dolliver wrote:

> and now for the rest of the story... We placed a call to HPQ.. got a call ID
> waited for 2 1/2 hrs for a call back to then be told we will have another
> engineer call us back shortly which was an additional 2 1/2 hrs...
> By the time we got the call back we were already up and running and repacking
> data.

imo, staffing at the rc for mpe related questions is at frighteningly low levels.
i understand that fewer) calls are being placed (not sure if this is a good thing
or a bad thing....) however i do know that hp has a contractual obligation to their
customers via these contracts.  joe didn't say what kind of coverage this system
had....but i'll bet it was the standard four-hour callback....and that didn't
happen.  (wasn't there an item on the sib regarding rc staffing...?)     -  d

--
Donna Garverick     Sr. System Programmer
925-210-6631        [log in to unmask]

Come, my friends, 'Tis not too late to seek a newer world.
Tho' much is taken, much abides; and tho'
We are not now that strength which in old days
Moved earth and heaven, that which we are, we are.
"Ulysses", A. Tennyson

>>>MY opinions, not Longs Drug Stores'<<<

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