HP3000-L Archives

March 2004, Week 5

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Subject:
HP Color Laserjet 4600 PCL 5c and 6 Drivers don't like usernames with more than 18 chars
From:
matt <[log in to unmask]>
Reply To:
matt <[log in to unmask]>
Date:
Thu, 25 Mar 2004 09:34:21 -0600
Content-Type:
text/plain
Parts/Attachments:
text/plain (34 lines) 
 The title says it really. We have 45+ Windows 2000 SP4 2-node clusters
which are used as print servers among other roles. On these servers we
have installed the above driver and are using Windows 2000 Pro clients
which are running various SP levels of Windows 2000 and include
Windows 2000 Advanced with SP3 and Citrix Metaframe XP servers
(Sp2/FR2). Some users complained after using the point and print
feature to install and connect to HP color laserjet 4600 printers
saying they could not print while others could. A lengthy
investigation revealed the users affected had usernames morethan 18
chars. Below 18 chars are OK. I have reproduced this in the lab. Here
are the  driver details used

type: Driver
version: 4.20.4600.481
date: 30 Jul 2003
operating system: Microsoft Windows 2000, Microsoft Windows XP
  language(s): ArabicChinese (Simplified)Chinese (Traditional)English
(US)file name: lj4600pcl6win2kxp-en.exe (2.9 MB)

Tried the PS driver which is fine. The same user can print to other HP
printers such as HP laserjet 2300 and HP laserjet 4100 type printers.
Just the 4600 is faulty. Posting this as I am having issues emailing
HP support.

HTH

M@

P.S. I am not monitoring this newsgroup. I am not expecting replies.
just that hopefully HP see and post a fix.

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