Well, we just had an unpleasant experience - the third in the last year: the
lastest straw: some contract accountant reviewed our contract and decided to
cancel our phone support several weeks ago.  Of course, we have been paying
for phone support for a decade, and naturally she did not bother to review
our contract with us or tell us that support was being cancelled, so, when
we called for support (luckily, a non critical item), we were refused help
and told to contact the contract people.  They said that they would send us
out a contract and only after we returnthe signed contract would they turn
on support again.  This is very frustrating and gives HP a bad name.
 
Mel Bartels
programmer/analyst
Willamette Industries
Eugene data center
Regards,
Mel Bartels
mailto:[log in to unmask]
http://www.efn.org/~mbartels