Chris Bartram <[log in to unmask]> wrote:
> In <[log in to unmask]> [log in to unmask]
writes:
>
>> Hey, is there anything in the FAQ about how to deal with the HP sales force?
>
>Yes actually. Stan's quote, immortalized in the FAQ;
>
>8.1.  What's a sales rep? (How do I buy stuff?)
>
> Who knows, and you can't.
>
>                          -Chris Bartram
  <snip>
 
    The fact of the matter is that the folks that used to know HP3000's, etc.
have left
HP and moved on to greener pastures.  Many of us saw the hand writing on the
wall
and moved on.  When an organization decides that they will replace everyone
with
"fresh" faces that have no idea what customer support is or what it means to
go that proverbial extra mile for the customer then you have the situation that
many HP customers find themselves in today.  It is not going to get any better
until the bottom
line is affected.  Revenue is still king and until it is affected in a major
way no company
seems to pay attention whether they are HP, DEC, IBM, etc.
 
    It is sad to see this kind of customer neglect from any company.  It is not
the Fortune 50
companies that provide the growth that HP has experienced but the Fortune 10000
companies.
When you neglect these companies you are doing both them and your stockolders a
dis-service.
 
 
Just my humble opinion.....
 
 
 
 
Don Thaxton
Progressive Technologies Group
(503)757-7817
Corvallis, Or.
e-mail [log in to unmask]