Even moreso for me. At the time I left the Response Center, Cathlene
and I were on the same team. :-)
On Fri, 13 Apr 2007 13:27:13 -0500, Ray Shahan
<[log in to unmask]> wrote:
>Cathlene, hearing from both you and Jeff Vance on this list is always
>reassuring.
>
>Thanks!!
>
>
>8-)
>
>
>
>Raymond Shahan
>Information Systems
> REPUBLIC TITLE OF TEXAS, INC.
> 2701 W Plano Parkway
>Plano, TX 75075
>
>
>direct 214.556.0202
>main 972.578.8611
>fax 972.424.5621
> www.republictitle.com
>[log in to unmask]
>Life is not a journey to the grave with the
>intention of arriving safely in a pretty and
>well preserved body, but rather to skid in
>broadside, thoroughly used up, totally worn out,
>and loudly proclaiming:
>-- WOW!!! What a Ride
>-----Original Message-----
>From: HP-3000 Systems Discussion [mailto:[log in to unmask]] On
>Behalf Of Cathlene Mc Rae
>Sent: Friday, April 13, 2007 1:20 PM
>To: [log in to unmask]
>Subject: [HP3000-L] Placing a response center call
>
>hello all,
>
>When opening a response center case, it is important to have your system
>
>handle or contract # available. If you don't have this information the
>call
>process can be difficult and take lots of time.
>
>18006333600 will put you in the automated system.
>
>choose option 2 for new software calls, it is this option that will then
>ask for
>the contract # or system handle. If you don't have these available you
>will be
>routed to a contract person.
>
>For software calls already opened select option 3. This will prompt you
>for the
>case number. Once the case number is entered you will be routed to the
>engineer that has your case. You have the option to leave a message if
>the
>engineer is not available. I recommend leaving a message.
>
>Another way to open a case is thru the itrc. The same information is
>needed,
>contract # or system handle but you will not have to talk with anyone.
>
>If asked for a product number, give 32651B, this is the mpe/ix
>fundamental
>operating system number. Using this number should get you to a mpe
>support
>person.
>
>I hope this helps.
>
>Cathlene Mc Rae
> HP SR. Response Center Engineer
> [log in to unmask]
>
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