Greetings,

Regarding item 1.  It might depend on how knowledgeable your hardware
support provider is.  I've heard that some hardware support providers
may not know enough about MPE to diagnose subtle problems and figure out
what needs replacing.  If you start experiencing system aborts caused by
a hardware problem, can they read the dumps and diagnose the problem?  

Walter  

Walter J. Murray

-----Original Message-----
From: HP-3000 Systems Discussion [mailto:[log in to unmask]] On
Behalf Of Dave Powell, MMfab
Sent: Thursday, September 16, 2010 2:55 PM
To: [log in to unmask]
Subject: [HP3000-L] 3rd-party support

We are finally moving from HP support to a 3rd party for our HP3000.
Pretty 
sure we will go with the outfit that has offices about 10 min away, but
two 
questions remain.

1:  Anybody have any strong feelings on whether it is worthwhile getting

software support too or can I safely save some $ by going with hardware 
support only?  We hardly ever have software questions, and when we do,
this 
list is my 1st resource anyway.

2:  Anybody know if any 3rd-parties have anything like HP's old
Predictive 
Support ?  (I know at least one used to; and I always thought Predictive

itself was a good thing) 

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