Howard,

According to your FTP version, you have FTP patch version "A".  Did you try
applying most recent FTP client patch (FTPGD92A, included in 6.5 PP3) ?

--
==================================================
Denis St-Amand (Remove "removeit." from email address)
==================================================
"John Clogg" <[log in to unmask]> wrote in message
news:3d8618f4$1@skycache-news.fidnet.com...
> Let me guess... Paymentech.
>
> -----Original Message-----
> From: Hoxsie, Howard [mailto:[log in to unmask]]
> Sent: Friday, September 13, 2002 10:17 AM
> To: [log in to unmask]
> Subject: FTP stall question
>
>
> Hello All,
>
> We've had some problems recently with a provider with whom we exchange
files
> via FTP.  Our 989-650 connects to their UNIX system and puts a file in our
> directory on their box, they process it, and then we have another process
> that gets the results from their box a few minutes later (initiated again
by
> the 989-650).  We're running 6.5pp2 on this machine.
>
> However, last weekend at two different times our FTP process got "hung" on
> the very same DIR command on their system and sat there for many hours.
> I've attached the tail end of the job (with names and numbers changed)
that
> I aborted after 5 hours last Saturday night.  I don't know why a timeout
did
> not occur, but it's clear that nothing was happening.  This vendor claims
> that there was absolutely nothing unusual going on at the time on their
end.
> Oh, "other than 'maintenance', but of course that couldn't possibly have
> been the problem".
>
> Does anyone know of anything that could have been the problem outside of
> their system maintenance, and that would have not caused the process to
> timeout and abort?  Bad phone lines, annual FTP siesta/holiday, sunspots,
> terrorist plots?
>
> Thanks in advance,
>
> 450 File Transfer Protocol [A0010A02] (C) Hewlett-Packard Co. 1990
> 451 ftp> OPEN 123.456.789.123
> 452 220 servername FTP server (Version wu-2.4(2) Mon Jun 2 12:37:12 EDT
> 1997) ready.
> 453 Connected to 123.456.789.123.   (FTPINFO 40)
> 454 ftp> :SETVAR PTFTP_OPNERR,FTPLASTERR
> 455 ftp> USER aaaaaaa 0bbbb00
> 456 331 Password required for aaaaaaa.
> 457 230 User aaaaaaa logged in.  Access restrictions apply.
> 458 Remote system type is UNIX
> 459 ftp> :SETVAR PTFTP_USRERR,FTPLASTERR
> 460 ftp> CD home/123456
> 461 250 CWD command successful.
> 462 ftp> :SETVAR PTFTP_CDERR, FTPLASTERR
> 463 ftp> PWD
> 464 257 "/home/123456" is current directory.
> 465 ftp> :PAUSE 10
> 466 ftp> PWD
> 467 257 "/home/123456" is current directory.
> 468 ftp> :SHOWTIME
> 469 SAT, SEP  7, 2002,  7:13 PM
> 470 ftp> PUT PMAUTHOT t123456.789
> 471 200 PORT command successful.
> 472 150 Opening ASCII mode data connection for t123456.789.
> 473 Connection timed out
> 474 ftp> :SETVAR PTFTP_PUTERR,FTPLASTERR
> 475 ftp> DIR
> 477 JOB aborted by system management. (CIERR 6027)
> 478 CPU sec. = 5.  elapsed min. = 303.  SUN, SEP  8, 2002, 12:15 AM.
> O>
>
> Howard Hoxsie
> HPe3000 Systems Administrator
> nordstrom-direct, inc.
> www.nordstrom.com
> (206) 215-7069 voice
> (206) 215-7869 fax
> (206) 356-0683 cellular
> [log in to unmask]
> 600 University Street, Suite 600
> Seattle, WA   98101-4102
>
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>

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