At 01:13 PM 9/7/2000, Gavin Scott wrote:
>Did you know you can fire a customer?
>
>This concept came as an incredible revelation to me after many years of "we
>must try to accommodate whatever annoying requirements they demand" customer
>interface.  I was introduced to the concept by a business partner, who, upon
>learning of the unreasonable demands being placed on his company by a
>customer, called the customer up and explained the reasons and told them
>their business was no longer needed.
>
>Obviously not a business practice you want to employ on a large scale, but
>just the concept was quite enlightening :-)

I've done that a couple of times - it's saved me both money and gray
hair.  It was also quite enlightening to the customers that they could be
fired.


Tom Brandt
Northtech Systems, Inc.
http://www.northtech.com/