Message-ID: <[log in to unmask]>
Date: Sun, 12 Mar 1995 09:55:52 EDT
Reply-To: Ron Burnett <[log in to unmask]>
From: Ron Burnett <[log in to unmask]>
 
> So now I have two systems that aren't fully integrated with each other, and
> have to wait TWO MONTHS when HP knew that I was ordering a DTC72 and that I
> would have to configure it in my old HP Vectra 386, running Windows 3.0 and
> DOS 5.0.
>
> Phillip Culver
 
Sales pre-qualification is what they used to call it, when they
were doing it.  But they haven't been doing it for quite awhile,
if at all.
 
I think I've sent a message before saying you can no longer trust
HP to sell you something that will work.  What you have to do is
somewhere cover yourself with a contract that specifies what you
have, what you want to do, what you're ordering to achieve your
goals, and a clause that says something like 'the vendor [HP]
guarantees that the items that are the subject of this order
are all that is required to achieve the stated goals'.  You
might then specify that the penalty is that any missing items
will be supplied free of charge.
 
Why *IS* it so difficult to ensure these things *BEFORE* you
bring down your system to start an installation?
 
Ron
[log in to unmask]
 
 
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