Chris wrote...
>And (though I've reported it before) every time I submit a new software
>call, it remembers my name (authorized caller) but not my email address-
>though I've provided it multiple times.

While it won't help with the ITRC problem, I have begun to use an
OpenLDAP server on MPE/iX to "remember" customer eMail addresses.

It's quite handy as I can now use the repository from my PC as well
as my laptop. I'm using Netscape Mail. No idea about other clients.

Oh, and to maintain the LDAP entries, I am using a small Java Servlet
that uses the JNDI (Java Naming and Directory Interface) as well as
LDAP provider classes from the Sun web site. Running under control of
Apache JServ on MPE/iX, of course :-)

Lars

(will happily share the source to anybody who'l find it useful)