I wanted to let the list know that the problem I had with not being able to
restore any files has been resolved.  Thanks to all the people who responded
to me, especially to the ones who suggested I take a close look at the
system in question versus the other 34 systems we have that is different.
When I looked at the hpswinfo file I noticed that they had missed one of the
patches that everyone else had, MPEKXK7.  Reinstalling this patch not only
corrected the restore problem but also fixed another problem we were having
with the system variable HPSPOOLID not showing up.

Again, thanks for everyone's help.

Happy Holidays,

Wilson Wong

        Wilson Wong
        HP3000 Systems Administrator
        Center for Information Services
        supporting Washington State's Community and Technical Colleges
        3101 Northup Way, Suite 100
        Bellevue, WA  98004
        (425) 803-9764
        [log in to unmask]

> -----Original Message-----
> From: Wong, Wilson
> Sent: Wednesday, November 03, 1999 8:43 AM
> To:   'HP3000-L'
> Subject:      Help - Can't Restore Files
>
> Hi,
>
> We have a processor located remotely at one of our colleges who we send
> installation tapes to with our home grown software that can no longer
> restore files.  Every file that already exists on the system comes back
> with a "File Not Restored:  Disc File In Use, Cannot Purge" error.  If the
> file does not exist, the file will restore.  Nothing is running and no one
> is logged on except for the operator when they try and do the restore.  I
> have an open call with the Response Center with no solution yet.  They
> already had me run a job that turned all the store bits off which would
> have been the obvious answer but it wasn't.  They have escalated this to
> another team but have not found the problem yet either.  Purging each file
> that we want to restore manually is a workaround but not too realistic.
> Help!!!  We need to restore some files soon :).
>
> Thanks in advance for everyone's help.
>
> Wilson
>
> Wilson Wong
> HP3000 Systems Administrator
> Center for Information Services
> supporting Washington State's Community and Technical Colleges
> 3101 Northup Way, Suite 100
> Bellevue, WA  98004
> (425) 803-9764
> [log in to unmask]
>