This seems to be a problem with many software vendors: they have the
expertise in house, but you get connected to a new guy who isn't up to speed
yet, or doesn't seem to care.  When that happens, I politely end the call,
then call back and ask for a manager.  I explain to the manager that I am
not getting an acceptable level of support and ask to be connected to a
senior tech.  That usually works, especially with a quality company like
Quest.

-----Original Message-----
From: Chris Goodey [mailto:[log in to unmask]]
Sent: Friday, January 12, 2001 12:04 PM
To: [log in to unmask]
Subject: Re: Anyone gotten Quest's Vista to work with a 3000?


I have never played with Vista, but when I had to ask
Quest for help with Netbase, I got prompt answers,
even when I called on Sunday evening.

-----Original Message-----
From: Ric Merz [mailto:[log in to unmask]]
Sent: Friday, January 12, 2001 11:47 AM
To: [log in to unmask]
Subject: Re: [HP3000-L] Anyone gotten Quest's Vista to work with a 3000?


I had a similar experience in ~1999.  I was trying to use the NetBase
Client software to access Image from a PC using Delphi.  The Quest
technical support personnal didn't seem to even know their product existed.
 Then they couldn't get it working.  And they didn't seem interested
either.  I finally got help from someone at HP who supplied me with Quest's
"current" DLL for the PC!  Quest was no help!