The difference here is that the HP warranty states on site
warranty
service or words to that effect.

Nick D.



"Stigers, Greg [And]" wrote:
>
> X-no-Archive:yes
> Or not. Whoever you are dealing with * should * be able to help you with
> your problem. Only if they admit that they cannot do what obviously must be
> done (or you want to follow Denys's advice and "trade-up" to a better class
> of machine) should you even need to waste your talking to someone higher up
> the management chain. What does the warranty say? I am pursuing this with an
> otherwise delightful digital product, whose warranty states that they can
> repair, replace, or refund. Having sent the device in twice for service only
> to have it MIA for a month each time, I would like the refund...
>