Guy Smith wrote:
 
 <deleted expression of current sales state>
>
> "Guy you pompous baboon", you must be asking, "what is your point".
> Simply it is that in HPs attempt to streamline their sales and sales-
> support activities, they managed to destroy a relatively simple and
> efficient, teamwork based approach, and deliver instead a marketing
> branch that resembles a school room full of children with attention
> deficit disorders.  Not only can you not get what you need and want
> from them, you often can't get one of them to pay attention long
> enough to unserstand the problem.
>
 
Guy,
 
Just a presumption, and a question.....
 
I expect that you would like to pay LESS for your purchases and the
dollars you spend for support.  Additionally, you want more advanced
features available without additional cost. Yes?
 
Can you propose a way to accomplish the reduction in cost's without a
reduction in headcount serving one customer?
 
I'll grant you that it was easier/more effective with the local focused
team.  However, it is expensive.  Can a dedicated sales rep effectively
address the needs of 10-20 customers?  I think yes, however if that
number increases to 90-100 customers is he/she still effective or
dedicated?  I don't think to the level that you would like.
 
The model of the Response Center is being adapted in many places.
Pressure to remain cost competitive has caused alot of restructuring
Some of it I, as an HP RCE, do not like.  But I will work to get them
functioning.  Yes, there is a learning curve.  It is good that you
vent.  However, when you finish venting, can you propose some workable
solutions, or help to make the current process better.  Rather than
just going back to the old way of doing things.
 
 
=========
My employer did not in any way shape or form state, affirm or support
any of the above opinions.  They are mine and mine alone.
 
Craig Gilmore
Response Center Support Engineer
MtView Response Center                [log in to unmask]
Hewlett Packard                       [log in to unmask]
 
Working to bring you better support for lower dollars.