HP3000-L Archives

November 2002, Week 2

HP3000-L@RAVEN.UTC.EDU

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Subject:
From:
Bill Harris <[log in to unmask]>
Reply To:
Bill Harris <[log in to unmask]>
Date:
Tue, 12 Nov 2002 08:10:11 -0700
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Thanks to all who responded privately and on the list.  We resolved our
issue.  I was very perplexed on this one and ended up putting in a
support call to HP.  HP did not resolve the issue!  All they did was
take me down the path that I had already been.

I ended up putting in a call to <<PLUG>> Doug Werth at Beechglen and he
had me up and running in a very short order.  (I am not a current
Beechglen customer nor have I ever been one.  I called them because of
the many recommendations I have monitored on this list over the last
year.)

The issue was related to a profile change that had occurred related to
the LDEV number.  Doug was able to recognize it right away and one
change made the difference.

Bill Harris.

-----Original Message-----
From: Jeff Kell [mailto:[log in to unmask]] 
Sent: Monday, November 11, 2002 7:07 PM
To: Bill Harris; HP3000-L List
Subject: Re: [HP3000-L] LDEV Printer help

Bill Harris wrote:
> 
> We experienced a power outage Sunday.  After bringing everything up I
> have a couple of serial connected printers (Zebra) that do not want 
> to work properly.  Does anyone have any ideas?  We are running on an 
> A500 MPE 7.0.

Check first to see if the DTCs are healthy.  If they powerfailed as
well, they may not have been downloaded correctly (by the host or by
DTC Manager, whichever flavor you use for configuration).

Jeff

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