Well, it's that time of the year again for me when I am to renew 
our HP maintenance agreements.  But this time I am investigating 
having a hardware maintenance agreement from a company other than 
HP.  We've got a couple of local companies that do this, but what 
I am looking for is any tales of woe and/or despair and/or agony 
from anybody who has used non-HP services.  Any gotcha's would 
be helpful as well as any happy and/or ecstatic stories too. 

Thanks.

Jim Phillips                            Manager of Information Systems
Voice: (330) 527-2124                   Therm-O-Link, Inc.
  Fax: (330) 527-2123                   PO Box 285; 10513 Freedom St.
Email: [log in to unmask]       Garrettsville, Ohio  44231