We had a couple of P2015s before we found out they would only do courier fixed pi t ch on the 3000,which meant we couldn't use them for several documents that were built using pcl5e code.
Then I found out through the list that there was a Dimm that fixed this condition. I finally found a local source and bought one to test(A$106), and it worked fine. When I went back to order more, they advised that HP was having big difficulties supplying anything much at all lately, and not to hold my breath. Separately, and fortuitously, I was cold called by an hp rep here in Oz about possible laptop purchases , so I gave him a blast about this issue, and he has come through, as below and attached - 3 free Dimms on the way!
So if anybody else has this issue, get on the case , and dont let go. Along the way, researching on the web I found references to HP printer issues on www.fixyourprinter.com<http://www.fixyourprinter.com> (or similar)....seem to be a lot of things not going well there....
Regards,
John Pitman
________________________________
From: Khilnani, Kunaal [mailto:[log in to unmask]]
Sent: Monday, 19 January 2009 6:19 PM
To: John Pitman
Subject: Order Confirmation
Hi John,
I've placed the order for you. Please see attached if you haven't already recieved a confirmation email.
It says that you should allow 4-6 days for delivery.
Regards,
Nick Khilnani
HP Sales Consultant, SMB ANZ
________________________________
From: John Pitman [mailto:[log in to unmask]]
Sent: Monday, January 19, 2009 2:35 PM
To: Khilnani, Kunaal
Subject: RE: making contact
Nick,
The document describes EXACTLY what my problem is - "Font issues with SAP and legacy PCL5e applications", so whats the issue with getting some of the chips? We need 1 more here in Australia, and 2 for printers in our China operation please. The one unit I have found so far has fixed one unit here,but i am having trouble finding any more....
Regards,
John Pitman
IT Manager
[http://www.ryco.com.au/images/letterhead/RYCOmailfooter.gif]
RYCO Hydraulics Pty. Ltd.
19 Whitehall Street
Footscray, VIC
Australia 3011
P: +61 3 9680 8000
F: +61 3 9680 8001
M: 0417553990
E: [log in to unmask]<mailto:[log in to unmask]>
W: www.ryco.com.au<outbind://80/www.ryco.com.au>
P Please consider the environment before printing this e-mail.
________________________________
From: Khilnani, Kunaal [mailto:[log in to unmask]]
Sent: Monday, 19 January 2009 3:02 PM
To: John Pitman
Subject: RE: making contact
Hi John,
The product managers got back to me with the following:
"If you have any customers wanting to do a firmware update on the P2015, make them aware that they will have to install a dimm for the update. We need to order it from an HP internal website and have it delivered to the customer. Instructions are attached. There is currently no software firmware update for the P2015."
Regards,
Nick Khilnani
HP Sales Consultant, SMB ANZ
________________________________
From: John Pitman [mailto:[log in to unmask]]
Sent: Monday, January 19, 2009 11:22 AM
To: Khilnani, Kunaal
Subject: RE: making contact
Nick,
Any news on supply of these chips now please? My previous supplier is now telling they have no idea when we can expect more - we need two more for printers in our China plant .
thanks,
Regards,
John Pitman
IT Manager
[http://www.ryco.com.au/images/letterhead/RYCOmailfooter.gif]
RYCO Hydraulics Pty. Ltd.
19 Whitehall Street
Footscray, VIC
Australia 3011
P: +61 3 9680 8000
F: +61 3 9680 8001
M: 0417553990
E: [log in to unmask]<mailto:[log in to unmask]>
W: www.ryco.com.au<outbind://65/www.ryco.com.au>
P Please consider the environment before printing this e-mail.
________________________________
From: Khilnani, Kunaal [mailto:[log in to unmask]]
Sent: Thursday, 8 January 2009 9:46 AM
To: John Pitman
Subject: RE: making contact
Hi Peter,
I have taken note of the same. I passed on what you told me yesterday to my supervisor and he escalated your case to the product manager who will get back to me on the 12th of January. I shall pass on the information you sent me below to him as well.
I will keep you updated on the status of this matter hereafter.
Regards,
Nick Khilnani
HP Sales Consultant, SMB ANZ
AU: Tel: 13 23 47 Ext: 34654
NZ: Tel: 0800 733 547 Ext: 34654
Email: [log in to unmask]<mailto:[log in to unmask]> Website: www.hp.com<http://www.hp.com/>
Would you like to provide your feedback about me/HP ? Email my manager Mayur at [log in to unmask]<blocked::mailto:[log in to unmask]>
[cid:698261607@19012009-147C]
________________________________
From: John Pitman [mailto:[log in to unmask]]
Sent: Thursday, January 08, 2009 6:21 AM
To: Khilnani, Kunaal
Subject: making contact
Nick,
just to update the queries I raised with you yesterday:
P2015 printers DONT handle PCL 5 properly due to very small font list - defaults to Fixed pitch Courier, which means we cant use them for forms work. Note that we are NOT printing to these from Windows, but from a HP3000 N series , running MPE/ix 7.5 - NOT Unix!!
In USA HP supply font chip CB456-67901 free, ( superceded by CE517-67902,) and I have been told of P2015s being sold on EBAY in USA with chip included.
My reseller (Was Emcorpit , now Murdock-webster technology) was told by HP these chips are not available in Australia, but I have already bought one from EMPR.com.au, with 2 more on order.
P2830 and P2840 printers have the same problem, but I dont know if there is a font chip for these, or if the same chip as the 2015 will work.
Thanks,
Regards,
John Pitman
IT Manager
[http://www.ryco.com.au/images/letterhead/RYCOmailfooter.gif]
RYCO Hydraulics Pty. Ltd.
19 Whitehall Street
Footscray, VIC
Australia 3011
P: +61 3 9680 8000
F: +61 3 9680 8001
M: 0417553990
E: [log in to unmask]<mailto:[log in to unmask]>
W: www.ryco.com.au<outbind://30/www.ryco.com.au>
P Please consider the environment before printing this e-mail.
________________________________
CAUTION: This message may contain privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify RYCO Hydraulics Pty. Ltd. immediately. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of RYCO Hydraulics Pty. Ltd.
________________________________
CAUTION: This message may contain privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify RYCO Hydraulics Pty. Ltd. immediately. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of RYCO Hydraulics Pty. Ltd.
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CAUTION: This message may contain privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify RYCO Hydraulics Pty. Ltd. immediately. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of RYCO Hydraulics Pty. Ltd.
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CAUTION: This message may contain privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify RYCO Hydraulics Pty. Ltd. immediately. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of RYCO Hydraulics Pty. Ltd.
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