Rob writes about Alfredo updating his Web site to include Eugene's
papers...

>While you are updating your web site, is there any possibility you
>might include a paper you wrote some time ago (maybe 12 years) on "How
>to read a computer manual"?  It compared reading a manual to reading a
>love letter.  I thought it was beautifully written and yet conveyed an
>important message.  I paraphrase it often when a younger colleague has
>read about some feature, but failed to understand what the purpose of
>that feature is.

The article was:

     How to Read a Manual?

and you can find it in the Robelle Smugbook at:

     http://www.robelle.com/smugbook/manual.html

The answer, of course, was:

     You should read manuals like you read love letters.

And Alfredo is welcome to either point to our URL or copy the whole
thing to his own Web site :-).

Cheers,

David <[log in to unmask]>