Curtis,
I am also planning for DR. We have contracted for a vendor to provide the
hardware and even worked out arrangements with most of our 3rd party
software vendors but have not received any straight forward information from
HP about it's place in not only DR, but DR testing.
Can you share with me who you have been talking to at HP? While I have a
great working relationship with my CEs they obviously can not violate any
software licenses. Can you also forward me any responses you get from your
email. Because you must correct in your assumption that some company out
there has dealt with this issue. Even it was just DR testing.
Thanks,
Mike
-----Original Message-----
From: Curtis Larsen [mailto:[log in to unmask]]
Sent: Thursday, June 27, 2002 12:11 PM
To: [log in to unmask]
Subject: [HP3000-L] Disaster Recovery, HP Licensing, and A Meteor Strike
OK, I apologize if I've mentioned this before and don't remember the
answer (age..), BUT here goes:
Let us say that you have an HP e3000 system (smart choice), and you've
been paying HP for support on it for years (another pretty smart move),
and then one day, BAM! (sorry Emeril) - - Your computer room gets hit by
a rogue meteor [ya gotta watch out for them rogue meteors], and what was
once a working computer system is now mildly radioactive [and hot!]
rubble. In your time of grief [you were finally just about to beat
everyone in 'Empire'] you turn to HP for solace and support.... and
guess what? You're So Out Of Luck...
HP tells you that the system you had paid support on is now making the
Geiger-counter happy, and that any new hardware would be
installed/set-up on a T&M basis (unless you've previously purchased HP's
special Disaster Recovery support). T&M, of course, is pretty
expensive, but you're willing to pay anything to get your system back
up. The galling thing is that T&M is also way down on the scheduling
food chain, and you need the system up NOW, along with some guarantee
that it will all work.
You've contracted with a DR company to supply you with hardware, and
they drop off your replacement system. You manage to get a CE out there
to hook up hardware and maybe help install an OS. You manage to get it
all hooked up and hardware-happy - - but wait! THIS e3000 doesn't have
the same HPSUSAN that your old one did? None of your software will work
anymore! Almost all of the third-party software has contingency for
this though, allowing you to work with your software vendors on some
mutually happy resolution. (They've been paid for software on system
type 'X" [you DID pay them, right?] so they're happy to get you working
again on another system type 'X'. HP, however, is another story. You
need to either contract for support on the new system, or do a license
transfer from the old system before they'll touch this new box. Hey,
that'll take a week or so. What's that? You don't own the box? You're
leasing it? You're renting it? Well now, I guess nothing can happen
without the owner's consent....[fade to black]
This, gentle readers, is [you guessed it!] exactly what's been
happening to us [well, without the meteors or downtime, as yet]. You
see, we're trying to get some straight answer from HP on precisely what
will happen on the eventual Day of the Meteor, and this is what we've
been told: Your support is as dead as the box that was supported.
Amazingly, I cannot seem to get any knowledgeable answers from any of
the helpful folks I've spoken with. They want to help me with an
answer, but they've never heard a question like this before, and that in
itself amazes me - I would think that *someone* has had system problems
before, where a replacement system needed to be up and going
pronto-like. [Maybe not a meteor, but something else just as sudden and
final.]
So, for those of you who have run into this situation before, What
Happened? What did you do? What did HP do for you? How long did it
take to get back up and going again? What will you Not Do again?
Enquiring minds - and our Disaster Recovery project - would be curious
to know.
Thank you very much for anything you want to offer!
Curtis
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