I sent Carly an email on the day of the official announcement.  While I did receive a phone call from someone at HP in reply to the email it wasn't from George.  That makes me question the accuracy of the purported number of emails sent on the subject of the e3000.  While it may not have been thousands it was certainly more than the 50 George repsonded to.



Gary Lustig
Director of Ticketing and Info. Systems
Fort Worth Symphony Orchestra
www.fwsymphony.org
V:817.665.6500 
F:817.665.6600

>>> george c stachnik <[log in to unmask]> 12/03/01 09:46PM >>>
>WHY?
>====
>One of the tasks that I've been assigned during the last three weeks has
>been to respond to the MPE-related email messages that have arrived at
>HP since November 14th.  Many of these were addressed to Carly Fiorina
>(her address was posted on this list), and many more came from the e3000
>website at www.hp.com/go/e3000.  The folks who sent these messages
>described themselves as being among the tens of thousands of loyal HP
>e3000 customers who took issue with HP's decision.  My unenviable task
>was to respond to them -- all of them.  Now, you may be wondering how
>one guy can respond to all of those messages?  After all, HP must have
>eceived thousands of complaints from loyal hp e3000 customers.  It
>would take weeks to reply to them all - right?
>
>Well actually, we received fewer than 50 emails.  About 10 of them had
>nothing to do with the HP e3000.  At least one was a spam message
>containing a get-rich-quick scheme.  Of the remainder, most came from
>people who subscribe to this list and post here regularly.  There
>weren't "thousands of emails" because there aren't "tens of thousands"
>of loyal HP e3000 customers, at least not any longer.  The vast majority
>of HP e3000 customers have either moved off of the platform, or were in
>the process of doing so before November 14th.  To most HP e3000
>customers, the announcement was not a surprise.  When all else is said
>and done, HP discontinued the HP e3000 because it has ceased to be
>strategic - not to HP - but to its customers.  Customers have been
>moving away from the HP e3000 and towards other platforms for a long
>ime.  They have been dropping their support contracts.  They have been
>deciding not to buy new models of the HP e3000.  This is pretty much
>what HP said in the announcement materials (I know because I helped
>write them).  And it's true.
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