David, it sounds like you need to file a formal complaint with Dell.
Wait, it will probably be sent to India for evaluation; never mind.
-----Original Message-----
From: Vivino, David [mailto:[log in to unmask]]
Sent: Tuesday, November 25, 2003 11:50 AM
To: [log in to unmask]
Subject: Re: [HP3000-L] Dell sending some jobs back to US
Maybe this will help Dell with their awful customer service I've
experienced
in the last several days. Placed on online order for a notebook
computer.
Then, spent the next four days trying to get the simple ship-to address
changed. Each csr told me it was or was being changed. I didn't see it
change on the website however. Sure enough, just today, UPS tracking
reported "correct street # needed, not delivered." I called UPS and
sure
enough, the original address was never touched. Why are they even
employing
these people?
> -----Original Message-----
> From: Tom Brandt [mailto:[log in to unmask]]
> Sent: Monday, November 24, 2003 9:51 AM
> To: [log in to unmask]
> Subject: [HP3000-L] Dell sending some jobs back to US
>
>
> "In a surprising about-face, Dell Inc. is moving some
> technical-support
> jobs back from India to the United States.
>
> The new U.S. employees will provide phone-based tech support
> for business
> customers, which account for the bulk of Dell's revenue. Dell
> employees in
> India have been answering some of those calls. Calls from individual
> customers will still be routed to call centers in India. "
>
> Full story at
> http://www.statesman.com/business/content/auto/epaper/editions
/saturday/business_f3fb91a6d56421360070.html
or use
http://tinyurl.com/w8n3
--
Tom Brandt
Northtech Systems, Inc.
130 S. 1st Street, Suite 220
Ann Arbor, MI 48104-1343
http://www.northtech.com/
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