Hello Christian and all:
Some clarification on my previous message about Patch/iX: I did not mean to
imply that things are perfectly OK with Patch/iX and Stage/iX at this point and
we should all throw out AUTOPAT and be done with it. In fact, we have a ways to
go before we in the MPE patch area can declare victory. What I DO mean to say
is 1) I believe that the quality and usability of Patch/iX has improved
noticeably since it was first released, and 2) that we will continue to make
improvements in Patch/iX (and Stage/iX) in the areas of reliability, usability,
documentation, etc. I am personally committed to making this happen. Really.
I'm not just saying that.
Anyway, as far as the specific issues of sending patches out without Patch/iX
documentation and - in at least one case - without the correct files (???!!!),
I'll be following up on this shortly.
Thanks for keeping me honest!
md
Christian Lheureux wrote:
> Mike,
>
> I strongly support your very encouraging perspective set forth for
> Patch/iX and Stage/iX. However, my own perception is that reality is not
> yet quite in sync with what you propose.
>
> I fact, I ordered a few patches about 3 weeks ago from an HP Response
> Center and, guess what, they sent me patches in Autopat format, missing a
> few files that I understandare necessary for Patch/iX. The install by
> itself worked fine, but with yesteryear's tool. Oh, well, the system I was
> patching is a test box, so I did not care much about downtime, but, as an
> HP partner, I would appreciate to experiment with the most recent tools, to
> be able to promote these tools.
>
> BTW, all of you on this list who know me probably remember that I have been
> an HP Response Center Engineer for ... well ... many years, and I have been
> involved, among others, in the beta test for 5.5 which, ironically enough,
> introduced Patch/iX and Stage/iX.
>
> This is not ranting, it's simply my wish that reality ought to catch up
> with what I understand is the perspective set forth for Patch/iX and
> Stage/iX, Mike.
>
> Christian Lheureux
> Consultant for Systems and Networks
> APPIC R.H.
> An HP Systems Integrator
>
> -----Message d'origine-----
> De: Michael Dovano [SMTP:[log in to unmask]]
> Date: mardi 13 avril 1999 00:17
> A: [log in to unmask]
> Objet: Re: increasing the visibility of Patch/iX
>
> Just a couple of comments from the patch team here in the MPE/iX lab:
>
> Yes, Patch/iX has definitely gotten better, and I agree with Ted in saying
> that if
> you haven't tried it lately, you should consider giving it a second chance.
> Also, it
> is important to note that we consider Patch/iX and Stage/iX (and not
> AUTOPAT) to be
> the future of patch installation for MPE/iX. With this in mind, we are
> looking into
> some major improvements for both tools, such as a batch mode interface for
> Patch/iX,
> much better reporting of patch information, and greatly expanding the
> number of
> patches Stage/iX can handle, to name a few.
>
> Also, we are currently working with the response centers on both sides of
> the
> Atlantic to increase the acceptance of Patch/iX. This should lead to
> changes in user
> documentation, as well as training for the support community.
>
> Other than that, we do value your feedback, so keep posting, complaining,
> and
> suggesting!
>
> md
>
> Ted Ashton wrote:
>
> > Thus it was written in the epistle of Mark Bixby,
> > > Perhaps more people would be using Patch/iX if it was actually
> mentioned in
> > > the standard "HP 3000 Patch Installation Instructions" that the North
> American
> > > Response Center sends along with snail-mail (well, FedEx) patches.
> >
> > I'm hoping that it will happen as the Response Center starts to trust
> Patch/iX
> > more. We're in a bit of a catch-22 here as the HPRC (at least when I've
> > dealt with them) doesn't trust Patch/iX and so it doesn't get used,
> doesn't
> > get the kinks worked out and so isn't up to the level that the HPRC is
> > prepared to trust! I figure it's going to take a few of us who use it
> anyway
> > getting the ball rolling.
> >
> > To those out there who say, "Oh, I use AutoPat, we tried Patch/iX once
> and it
> > didn't work right so we don't use it now," give it a try again. It's a
> lot
> > better than it used to be. To the folks who are making it better, keep
> up the
> > good work, it ain't perfect yet (contact me if you want to know more :-).
> >
> > Ted
> > --
> > Ted Ashton ([log in to unmask]), Info Serv, Southern Adventist
> University
> > ==========================================================
> > A man is like a fraction whose numerator is what he is and whose
> denominator
> > is what he thinks of himself. The larger the denominator the smaller the
> > fraction.
> > -- Tolstoy, [Count] Lev Nikolgevich (1828-1920)
>
> --
> Michael Dovano
> MPE/iX OS Patch Architect
> Commercial Systems Division, Hewlett-Packard
> 19447 Pruneridge Avenue
> Cupertino, CA 95014
>
> E-mail: [log in to unmask]
--
Michael Dovano
MPE/iX OS Patch Architect
Commercial Systems Division, Hewlett-Packard
19447 Pruneridge Avenue
Cupertino, CA 95014
Phone: (408) 447-5728
E-mail: [log in to unmask]
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