Agreed - to both of Stan's points.  One of the most irksome things,
IMHO, is the inability to easily give feedback to a webmaster re: a
site as is the case with the new HP ESC.  Also, the response from this
site when logging in as a registered user and when performing a query
is abominable!

Lee Gunter          [log in to unmask]
HMO Oregon


______________________________ Reply Separator _________________________________
Subject: [HP3000-L] HPSL: problems & suggested solutions
Author:  Stan Sieler <[log in to unmask]> at ~INTERNET
Date:    1/13/97 11:52 AM


Hi all,

I've been encountering problems using the web-based HP Support Line,
and was wondering if anyone else has, and if anyone is interested in
helping to push for some solutions that would cost HP little (and would,
in fact, save them money).

<snip>

A two-pronged permanent solution is necessary:

   1) an email address needs to be published that allows bug reports
      to be submitted via email.
<snip>

   2) The documents in the technical support database must be put
      on a publically available web server, searchable by all
      web crawlers/robots/spiders
<snip>