>
> Regarding the current situation and looking for suggestions, one way to
> reduce the load on the sales reps left would be as follows:
>
> 1.  Have an on-line intelligent configurator.
>
> 2.  Allow the customer to order directly (on-line) and from the
> configurator.
>
> 3. Automatically make adjustments to support contracts.
>
> 4.  Make sure customer gets CORRECT follow-up paper work.
>
> 5.  Monitor on-line configuration and ordering (much less labor
>     intensive than current verbal way of doing it)..
>
> You asked for positive cost cutting suggestions that would increase
> customer satisfaction.  Well?
>
> NMD  [log in to unmask]
>
 
IF the HP sales rep had this type of on-line support, he/she would
probably have time to see all of us regularly!
 
--
-- - - - Speaking for myself and not necessarily anybody else - - - - - -
Richard Gambrell        | Internet: [log in to unmask]
Mgr. Tech. Services     | POT:      504-483-7454     FAX: 504-482-1561
Xavier University of LA | Smail:    7325 Palmetto, New Orleans, LA 70125