Donna writes:

> [...] and until about 6-9 months
> ago (imo) the rc was *properly staffed* with knowledgable mpe folk.  the
> layoffs have really hurt the remaining mpe folks at hp :-(
>
> most help desks (the 'rc' first line call handlers, in this case) try to
> achieve high numbers for 'handled by first line handlers'.  (i know it's a
> big deal at longs....)  i'm guessing that now the majority of mpe calls are
> not being handled/resolved by first-line folk and end up going to sr. rc
> engineers or even backline people....because there's no depth left
> :-(                 - d

Well, there are alternatives :)

<plug>
Ideal Computer Services, http://www.icsgroup.com/services.htm,
provides both software and hardware support for HP 3000 and HP 9000 users.

This is a "plug" because Allegro partners with ICS to
provide the software support :)
</plug>

--
Stan Sieler
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www.allegro.com/sieler/wanted/index.html

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