Ron,
Had thought about that one. The confusing thing is that it used to work and
had done so for several weeks. They insist that no changes have been made at
their end and I know that we have not made any.
regards,
Robert W.Mills
Systems Development Manager
Windsong Services
(01689) 870622 x3005
Ron Horner <mailto:[log in to unmask]> wrote on 15 December 2003
16:19:
> It could be an issue of port that FTP comes through. I believe the
> port
> number is 21. If the firewall is sensitive to the FTP port, you may
> not get
> in. At the same time, you can still ping the device as much as you
> want.
>
> Hope this helps.
> Ron Horner
> Horner Consulting
>
> -----Original Message-----
> From: HP-3000 Systems Discussion [mailto:[log in to unmask]]On
> Behalf Of Robert Mills
> Sent: Monday, December 15, 2003 10:14 AM
> To: [log in to unmask]
> Subject: Re: [HP3000-L] FTP failing to connect.
>
> Craig,
>
> He has a hardware firewall between his ftp box and his ISP which does
> not
> show on the PC's tracert listing.
>
> He says that his other suppliers have no problem with connecting to
> his box.
>
> regards,
>
> Robert W.Mills
> Systems Development Manager
> Windsong Services
> (01689) 870622 x3005
>
> -----Original Message-----
> From: Craig Lalley [mailto:[log in to unmask]]
> Sent: 15 December 2003 16:06
> To: Robert Mills; [log in to unmask]
> Subject: Re: FTP failing to connect.
>
>
> Robert,
>
> The ability of the router to respond to a TRACERT request is
> programable. A
> lot of people disable this "feature" for security reasons.
>
> The fact that you can ping the box shows that you are getting a
> physical
> path.
>
> I would guess if you can get to other sites, then the issue is with
> this
> site in particular. Can anyone else FTP to them?
>
>
> -Craig
>
>
> Robert Mills <[log in to unmask]> wrote:
>
> Greetings to the -L,
>
> We have a batch process that connects to about 20 sites to pickup
> order
> files and drop response and stock files. This has worked with no
> problems
> for ages.
>
> A couple of weeks ago we started getting FTPERR 9 (Cannot connect to
> host)
> about 5 seconds after trying to OPEN the connection to one of the
> sites. The customer says that he sees us connect and then we drop the
> connection
> immediately. We have made no changes and the customer says that he
> has not
> made any either. The other 19 sites we connect to are still working
> without
> any problems. The customer says that the other supplies who connect
> to his
> ftp box are still working fine.
>
> I have tried to ping his box and all is ok. I then tried tracert
> (prvxl.telesup) specifying a max 30 hops. Everything was ok until it
> reached
> the 11 hop when it displayed '* * *' in stead of the address.
>
> I then tried to ftp the customer from my desktop PC (as it leaves our
> network via the same gateway address as the HP3000). This also failed
> with a 'connect :Connection reset by peer' message. Pinging his box
> from the PC
> completed ok. Tracert from the PC completed in 11 hops. If followed
> exactly
> the same route, and number of hops, as the HP3000 but displayed the
> customers address in the 11th hop.
>
> We use different ISP's and I was wondering if it is something that
> one of
> them may have done that is causing this?
>
> The only other thing I can say is H E L P ! !
>
> regards,
>
> Robert W.Mills
> Systems Development Manager
> Windsong Services
> (01689) 870622 x3005
>
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