I had to post this about Adager.  I know, I should know better - but
for new listers/posters alike, and the rest of us who forget - here's
a reminder of Adager's legendary support:

Sometimes, we are putting in all kinds of time... such as
all-night/all-day sessions... but there comes a point where when
doing this, we become dangerous to ourselves, our code and our
databases.

This happened last night.  After 48 hours or so, with about an hour's
sleep - I should have seen the signs and gone home.  Nope - had to
press on.  We pilots like to call it "GetThereItis" - we know not to
succumb to it, but we do anyway.

At midnight last night (Eastern Time), I was adding two paths to a
database, of course with Adager.  Unfortunately, one of the most
stupidest mistakes occurred.  I sized an automatic master too small.
When Adager took off to add these two masters and two paths, the
first went through without a hitch - the second one caused Adager to
set the database in Output Deferred mode, gave an "unlock" number on
the database, which effectively rendered it useless.  When Adager was
writing the auto master and establishing the second path, the Auto
Master was full, thus resulting in broken chains.  This would have
rendered this path useless and given the app - the whole database
would be useless.

Figuring, it's midnight, and after swearing like a sailor, I tried to
Suprtool the data out... I had a schema, so Suprtool the data out,
trash and rebuild, then use Suprtool to get the data back in.  No go.
Suprtool did exactly what it was supposed to do - refuse access to
the database, even read-only, because there was a trashed chain.
(What WAS I thinking, anyway?)

What any pilot in trouble does, is ASKS FOR HELP from the closest
tower.  I shot an email off to Adager (remember, it's after midnight
here, after 10PM there, on a Friday night).  Explained the situation,
pasted the text from the Adager run into the message and shot it off
with the urgent flag on.  I figured I'd hear from someone this
morning.  (I'm not that naieve to think that Adager folks actually
take R&R on weekends <g>)

This morning, after 7.5 hours of restful and much needed sleep -
there's several messages from Rene, one from Alfredo.  Rene's first
message was timestamped about 15 minutes after I sent my message!  (I
guess I should have stayed up :)

Thanks Rene, and the whole Adager team.  The support team comes
through again, even when we make stupid mistakes, and at the most
oddest of hours - which helps us all!

Regards,
Joe

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Joe Geiser, Managing Partner
BizNetTech.net LLC
Phone: +1(215) 945.8100   Fax: +1(215) 943.8408
Toll Free (US/Canada): (877) 945.8100
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