Interex is interested in measuring your satisfaction with software
support for MPE, and the value you place on that support.  Please
take a moment to fill out the following survey.  In places where
there is an option for "other", please feel free to offer your own
suggestions.  It is important that we get your feedback as soon as
possible, so that we can present the results at the MPE Programmers'
Forum (IPROF '98) on March 19-21, 1998.  We will be having a drawing
for six lucky prize winners from responses received by Monday,
January 26th.

Please mark the check boxes with an "X" and overwrite any
underlining.  Retaining the formatting will allow us to automatically
process your reply.

Please return this form to [log in to unmask]

MPE Support Survey
==================

01. Please describe the levels of HP Software support that you are
    using for your HP3000s - indicate the number of systems at each
    level of support:

    01A. [  ] No support
    01B. [  ] Basic support (Software materials only, no additional
              services)
    01C. [  ] Response Center (Telephone access to Response Center
              engineers for assistance)
    01D. [  ] Personal Support (On-site services, standard HP
              package; Updates, etc)
    01E. [  ] Custom Support ("Off the menu" support, custom
              designed for your system(s)
    01F. [  ] Total Systems


02. Please describe how you view the importance of various support
    components:   0 = Not important; 1 = Somewhat important; 2 =
    Important; 3 = Very important

    02A. [ ] Bug fixes
    02B. [ ] New functionality
    02C. [ ] Problem resolution
    02D. [ ] Assistance and consulting
    02E. [ ] Software update installation
    02F. [ ] Other (describe below)
    02G.     _______________________________________________________


03. Please describe your satisfaction with various support
    components:   0 = Not satisfied; 1 = Somewhat satisfied; 2 =
    Satisfied; 3 = Exceeds expectations

    03A. [ ] Bug fixes
    03B. [ ] New functionality
    03C. [ ] Problem resolution
    03D. [ ] Assistance and consulting
    03E. [ ] Software update installation
    03F. [ ] Other (describe below)
    03G.     _______________________________________________________

04. In areas where your satisfaction could be increased, how would
    you like to see this accomplished:

    04A. [ ] Devote more resources, with possible increased cost
    04B. [ ] Reallocate resources keeping costs steady
     - Where would you draw resources from, and where would you allocate them?
       04C. ________________________________________________________
       04D. ________________________________________________________
       04E. ________________________________________________________
   04F. [ ] Other (describe below)
   04G.     ________________________________________________________

05. How do you think HP is spending money on these components (use a
    mythical $100 total budget, and allocate against these
    possibilities):

    05A. [  ] Bug fixes
    05B. [  ] New functionality
    05C. [  ] Problem resolution
    05D. [  ] Assistance and consulting
    05E. [  ] Software update installation
    05F. [  ] Other (describe below)
    05G.     _______________________________________________________


06. How would you like to see HP spending money on these components
    (Use a mythical $100 total budget, and allocate against these
     possibilities):

    06A. [  ] Bug fixes
    06B. [  ] New functionality
    06C. [  ] Problem resolution
    06D. [  ] Assistance and consulting
    06E. [  ] Software update installation
    06F. [  ] Other (describe below)
    06G.      _______________________________________________________


07. Please tell us a little about your application environment
    (please select one):

    07A. [ ] Applications developed in-house
    07B. [ ] Applications custom developed outside
    07C. [ ] Third party applications with some in-house mods
    07D. [ ] Third party apps with outside modification
    07E. [ ] Corporate developed, locally installed
    07F. [ ] Other (please describe)
    07G.     _______________________________________________________

08. Please tell us how your support levels have changed over the past
    three years - indicate the number of systems where support has
    changed.

    08A. [ ] Dropped Basic support
    08B. [ ] Dropped Response Center support
    08C. [ ] Dropped Personal support

09. Please tell us where you see the HP3000 in the future
    of your organization in one year (please select one):

    09A. [ ] Less important
    09B. [ ] Same importance
    09C. [ ] More important
    09D. [ ] Doesn't matter

10. Please tell us where you see the HP3000 in the future of your
    organization in three years (please select one):

    10A. [ ] Less important
    10B. [ ] Same importance
    10C. [ ] More important
    10D. [ ] Doesn't matter

Comments:

11A. _____________________________________________________________
11B. _____________________________________________________________
11C. _____________________________________________________________
11D. _____________________________________________________________
11E. _____________________________________________________________

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00. Survey control codes.  (Please retain these values)

    00A. 1998A